New Clients: Clients new to the studio must do a private session(s) before joining any group class. Get Started Packages, including a combination of private & group sessions are recommended for new clients. Registration forms must be completed prior to your first session. Please plan to arrive 10-15 minutes early for your first appointment or group class in order to allow time to complete this paperwork.
Get Started Packages: include a combination of group & private sessions and are only available as a one-time purchase by new clients as their FIRST purchase.
Payments: Pre-payment for your group class or private session can be made by Cash, Debit, Visa or Mastercard, American Express, or cheque (payable to "Millenia Pilates").
Expiry: All prepaid sessions (group/private) have an expiry date that will be identified at the time of purchase. Any unused sessions are forfeited.
Class length: Group classes & private sessions are 55 minutes in length.
Unused Sessions: Group & private sessions are transferable but not refundable. Please provide a written communication to transfer your sessions to another person. Transferal of sessions must occur BEFORE the original expiry date of the unused session. The new user of transferred sessions must use the sessions before the original expiry date.
Keep us in the loop: Be sure to inform the instructor of any changes to your health status or any newly acquired injury, condition, or discomfort to allow us to help keep you safe in class.
Mobile devices OFF: Please allow class participants to concentrate on their training and learning experience by turning off their mobile devices while in the studio.
Timeliness: Please arrive on time for your Private Session or Group Class. A few minutes early is recommended to allow everyone to get set up on their machine. We can all get started together and complete a full warm-up without distraction.
Non-Solicitation: A number of our class participants are part of home-party type businesses (Silpada, Pampered Chef, Jockey, PartyLites, etc) or are self-employed in a variety of businesses. To reduce pressure on any client to support one event or business venture over another... no solicitation of any kind in the studio.
In-Person Reformer Class Booking: To reserve your private session or group class, payment must be received in advance. Most clients take care of booking into the following week's session while they are in for this week's workout. Bookings can also be made via email or text, provided you have a prepaid class on your account.
In-Person Group Reformer Class Size: Reformers are reserved on a first-come, first-served basis.... to a maximum of FOUR participants... with a minimum of THREE participants. In the event any class only has two participants signed up, participants may be required to change class times, or classes may be merged if that option is available.
In-Person Session Cancellations: We have a limited number of class spots and many love our classes. So if you cancel or change at the LAST MINUTE, that's a spot that could have gone to someone else. We know plans change sometimes, and we are happy to accommodate amendments, but we simply ask that you cancel your reservation 24 hours in advance. Respecting the policy respects the instructor’s time and allows others to book that spot in class. Any cancellations or changes done after 24 hours from the start time of your group class or private session will be considered a late cancellation and you will be charged for the session.
Sock ONLY Studio: When coming to the studio for an in-person class, please be prepared to wear socks for your workout - no bare feet. Please bring clean socks with you to the studio. We recommend purchasing a pair of sticky-bottom socks to wear during class. Grippy socks are available for purchase at the studio.
Scent-Free Environment: To help keep the apparatus and mats clean & scent-free, and respect those with allergies & sensitivities, please refrain from wearing perfumes, oils, or lotions.
In-Person Studio Group Class Passes: Group class passes have an expiry date specified at the time of purchase. Use it or lose it - be sure to book your classes and use them up by the specified expiry date.
LIVE Online Sessions: LIVE Online mat classes are available via ZOOM for both private and group classes. The Zoom meeting ID and password will be emailed to you before the start of the online class. It is recommended that you log in to Zoom 10 minutes before class to tweak the setup of your mat and camera. Please have your mat set up where it can be seen from your camera. Please have any props available when you log in to the Zoom session. Props may be available for loan from the studio.
LIVE Online Group Classes: Minimum of 3 participants and a maximum of 10 participants in Zoom classes. One hour before class start-time, if there are not at least 3 registered for the class, the class will be canceled, and you will receive an email notification. Book your spot in a LIVE online Zoom class online at pilates.milleniafitness.com/schedule.
Cancellation Policy Online Sessions: You agree to provide at least 12 hours notice upon cancellation of a scheduled session. Cancellations made with less than 12 hours notice will result in the loss of the session
Online Group Class Passes: Online group class passes have an expiry date specified at the time of purchase. Use it or lose it - be sure to book your classes and use them up by the specified expiry date.